Manufacturing Error/ Damage - If you require a replacement due to a manufacturing error / damage and can provide proof please contact uswithin 3 days of item being delivered.We will gladly replace any damaged item free of charge. After the 3 day period, any damage is deemed to be the responsibilty of the customer and not damage from the parcel transit.
Refunds / Returns (Within 14 days only) - For change of mind returns and all refunds, the customer is reponsible for covering the cost of shippingback to us. If the item is not received by our return facility, then unfortunately we are not able to process refunds.
Additionally, change of mind returns made to our USA facility face an additional $4.95 return and restock fee (USA only). No fee is charged for a return processed at our international facility.
Following the receipt of your item at our return facility, we will notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed through your original method of payment.
Contact us here for details where we will gladly do our best to fix the problem! This policy lasts 14 days after delivery. Once 14 days have passed since your item has been delivered we are no longer able to accept returns at this time.
For delays in shipping due to unforeseen circumstances e.g. COVID-19 delays, holiday seasons, natural disasters etc. we won't be able to cancel and refund your order until the parcel has been returned to sender. However, after 90 days if for some reason your parcel has not been delivered or is lost, we will happily cancel and refund your order.
Sale/ Clearance Items:
ONLY REGULAR PRICED ITEMS MAY BE REFUNDED. Sale/ clearance items can only be refunded with store credit. For items damaged in transit we will be happy to provide an exchange. Refunds on items damaged in transit are only provided if we are unable to provide an exchange.
If your product is defective or damaged in transit we will be gladly provide an exchange, once photo evidence has been provided. Please contact us for as soon as possible if you received a damaged product.
Missing package (in transit):
On the rare occasion that your item goes missing or shows up late (i.e. more than 5 weeks have passed) please contact us. If it has been lost in transit we will ship you a new one immediately! We pride ourselves on customer service and will reply in a timely fashion to resolve any issues ASAP.
Lost/ stolen package: Divinely is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on ourTracking Page and file with local police if you suspect it is in fact stolen. If you have any further questions on how to do this please reach out to our customer support team at firstname.lastname@example.org
Orders must be cancelled strictly within 1 hour of being placed for a full refund to be processed. After this, there is a possiblity the order has been dispatched and therefore can not be cancelled / refunded. Please contact us if you have any queries regarding cancellations.